PRIVACY & COOKIE INFORMATION

This website is operated by Marbletree, trading as Lake District Signs (“we”, “us” or “our”).

We are committed to protecting your online privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation.

This Privacy & Cookie Information explains what information we collect from visitors to the Lake District Signs website, how we use that information and your rights regarding the personal data we hold about you.

INFORMATION COLLECTED

We may ask you to voluntarily provide personal information, such as your name, company name, email address, telephone number, delivery address and billing information. This information may be collected when you contact us, submit an enquiry, create an account or place an order with Lake District Signs.

We use this information for purposes including responding to enquiries, processing and fulfilling orders, providing customer service and communicating with you about your purchase.

Where appropriate, we may also offer you the opportunity to receive communications about special offers, products, news or other marketing messages. You can choose whether you wish to receive these communications and can unsubscribe at any time.

We may also collect technical information about how visitors use our website, including IP addresses, browser information and cookies. This information helps us understand how our website is used and identify areas where we can improve the user experience.

Cookies are small files placed on your device when you visit a website. They can be used to remember preferences, provide website functionality and collect information about how visitors interact with the website.

You can control the use of cookies through your browser settings and, where applicable, through the cookie consent options provided on our website.

INFORMATION USE

Marbletree, trading as Lake District Signs, may use your personal information to:

  • Process and fulfil your orders.
  • Respond to enquiries and provide customer support.
  • Manage your customer account.
  • Process payments and arrange deliveries.
  • Communicate with you regarding your order.
  • Improve our website, products and services.
  • Send marketing communications where you have provided your consent or where otherwise permitted by law.
  • Meet our legal, regulatory and accounting obligations.

We may share your information with trusted third-party service providers where necessary to operate our business and fulfil your order. This may include payment processors, delivery companies, website hosting providers and other organisations providing services on our behalf.

We will not sell your personal information to third parties.

SECURITY

We take reasonable and appropriate measures to protect the personal information you provide to us against unauthorised access, alteration, disclosure or loss.

While no method of transmitting or storing information online can be guaranteed to be completely secure, we take appropriate steps to protect the information entrusted to us.

MARKETING COMMUNICATIONS AND UNSUBSCRIBING

If you have chosen to receive marketing communications from Lake District Signs, you can unsubscribe at any time.

Marketing emails sent by us will include information explaining how you can unsubscribe from future communications.

You can also contact us directly to request that we stop sending you marketing communications.

AMENDING YOUR INFORMATION

We aim to ensure that the personal information we hold about you is accurate and up to date.

If your contact details or other personal information have changed, please contact us by emailing:

info@lakedistrictsigns.co.uk

We will make reasonable efforts to update the personal information we hold as soon as practicable.

YOUR DATA PROTECTION RIGHTS

Under UK data protection legislation, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request that inaccurate or incomplete information is corrected.
  • Request the deletion of your personal information in certain circumstances.
  • Request that the processing of your personal information is restricted.
  • Object to certain uses of your personal information.
  • Withdraw your consent where we rely on consent to process your information.
  • Request the transfer of your personal information where applicable.

If you would like to exercise any of these rights, please email:

info@lakedistrictsigns.co.uk

We will respond to your request in accordance with applicable data protection legislation.

REQUESTING A COPY OF YOUR PERSONAL DATA

You have the right to request a copy of the personal information we hold about you.

If you would like to request access to your personal data, please email:

info@lakedistrictsigns.co.uk

GOOGLE ANALYTICS

This website may use Google Analytics to help us understand how visitors use the Lake District Signs website.

Google Analytics uses cookies and similar technologies to collect information about website usage. This information may include details about the pages visited, the length of time spent on the website and how visitors arrived at the website.

We use this information to analyse website performance, understand how visitors interact with the website and improve our products, services and online experience.

Where required, analytics cookies will only be used after you have provided the appropriate consent through our cookie consent system.

CONTACT US

If you have any questions about this Privacy & Cookie Information or how your personal information is handled, please contact:

Marbletree trading as Lake District Signs

Email: info@lakedistrictsigns.co.uk